Last updated 15 January 2025 · Hublaunch Technologies trading as Nuvox AI
These Terms of Service ("Terms") govern your use of the services provided by Hublaunch Technologies trading as Nuvox AI. By purchasing, subscribing to, or using our services, you agree to these Terms.
We provide AI-powered automation and backend systems, including but not limited to:
Some services are delivered as professional services, and others are provided via ongoing subscriptions with usage-based components.
You are responsible for all charges incurred under your account.
Professional services (including setup, configuration, customisation, and backend work) are delivered based on agreed scope. Once professional services have commenced, they are considered rendered and are non-refundable.
We provide systems designed to improve operational efficiency and responsiveness. We do not guarantee specific business outcomes, revenue increases, conversion rates, or performance results.
You agree not to use our services for unlawful, deceptive, abusive, or unauthorised purposes.
We reserve the right to suspend or terminate access to services in cases of:
We may update these Terms from time to time. Continued use of the services constitutes acceptance of any updates.
We do not sell personal data. Your information is used solely to provide and improve our services.
We may collect the following types of information:
Information is used to:
We use trusted third-party providers for telephony services, infrastructure and hosting, and AI and automation processing. Data may be processed through these providers only to deliver the agreed services.
We take reasonable technical and organisational measures to protect data from unauthorised access, loss, or misuse.
You may request access, correction, or deletion of your data at any time by contacting us at [email protected].
Because our services include professional services and real-time usage-based components, refunds are limited as outlined below.
Usage-based charges (such as call minutes or automation executions) are non-refundable once consumed, as they occur in real time and cannot be reversed.
Professional services (including setup, configuration, and backend work) are non-refundable once work has commenced.
Subscription fees may be refunded only in the event of:
Refund requests must be submitted within 7 days of the charge in question.
To request a refund or report a billing issue, contact us at [email protected] with your account details and a description of the charge. We aim to respond within 2 business days.
For support, billing queries, data requests, or general enquiries, reach us by email. We aim to respond within one business day.
Nuvox AI
[email protected]
South Africa